About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements. For PowerMedia HMP and Brooktrout SR140 Software, you can choose from several options.
Development
If you are a new or existing customer developing applications with PowerMedia HMP or Brooktrout SR140 Software, the Dialogic Service Agreement can provide assistance with development-related questions while helping you formulate your design and make changes and upgrades.
Deployment
When you are ready to deploy or want to provide services for fielded products, the Value Per Unit Plan can provide coverage for deployed licenses that includes software maintenance and remote technical support.
Broad Coverage
If you prefer to cover development needs and all your fielded products under a single agreement with the option of adding individual Dialogic Pro Advantage Services to customize the package, consider the Developer Advantage Service Agreement.
Click on the service options below for more detail.
| Support for application development |
| Software maintenance |
| Eight business hour response via remote technical support from Dialogic |
| One authorized caller |
| Up to 8 cases per year |
| Support for deployed products on a per unit basis |
| Software maintenance |
| Eight business hour response via remote technical support from Dialogic |
| Support for application development and deployed products |
| Software maintenance |
| Four business hour response via remote technical support from Dialogic |
| Four authorized callers |
| Flexible service agreement that allows access to a range of Dialogic Pro Advantage Services; requires signed contract |