The Xpresso™ Customer Interaction Management Center, designed and developed by CallTech Ltd., is a powerful and flexible Microsoft-technology- based solution for businesses that manage IVR systems and Contact Centers. Examples of such systems are Help Desks, dial-in Customer Assistance centers, Telemarketing sales campaigns and Directory Assistance operations.    Xpresso™ is an all-in-one, out-of-the-box solution for up to 340 incoming calls and 240 active agents per server. It presents a clear, straightforward user interface driving a full array of CIM Center features for Agents, Supervisors and System Managers alike. Customers interact with Customer Service Agents by conventional and Voice over IP telephone, Fax and Email services.

Solution Focus: