About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements, and offers carriers and service providers its highest level of service and response.
Softswitch Deployment
If you are deploying the ControlSwitch System, you can choose either a Gold or Platinum Service Agreement.
The Platinum Service Agreement is the highest-level of support that Dialogic offers, and is suitable for mission-critical core-switching environments.
Click on the service options below for more detail.
| Remote technical support |
| Software maintenance for updates and upgrades |
| 24 x 7 support |
| Response time based on Service Request severity |
| Hardware repair service (return to factory) |
| On-line Web Support |
| Remote technical support |
| Software maintenance for updates and upgrades |
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24 x 7 support
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| Updates and upgrades installation service |
| Response time based on Service Request severity |
| Hardware Advance Replacement |
| Emergency On-Site Support for problem resolution, if needed |
| On-Line Web Support |