About Dialogic Pro Service Contracts
Dialogic provides flexible support contracts for Service Provider Software products to meet a variety of customer requirements.
For PowerVille Applications, BorderNet Virtualized SBC and PowerMedia XMS System Integrators, Application Developers, and Software Solution customers
If you are a PowerVille Application, BorderNet Virtualized SBC or PowerMedia XMS customer integrating and reselling, or developing applications on Dialogic products, the Silver, Gold or Platinum Service Agreement provides you with software updates and technical support support for these products. PowerMedia XMS development enquiries are included. The Gold Service Agreement is suitable for mission-critical environments because it includes 24 x 7 support for critical issues.
Click on the service options below for more detail.
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 8 x 5 support |
| Signed service agreement |
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| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 24 x 7 support |
| Signed service agreement
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| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 24 x 7 support |
| Assigned Technical Focal Point |
| Scheduled Ticket Review Meeting |
| Signed service agreement
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