About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements. For PowerMedia HMP, and Brooktrout SR140 Software, you can choose from several options.
Development
If you are a new or existing customer developing applications with PowerMedia HMP or Brooktrout SR140 Software, the Dialogic Service Agreement can provide assistance with development-related questions while helping you formulate your design and make changes and upgrades.
Coverage for Deployed Product
When you are ready to deploy or want to provide services for fielded products, the Service Agreements below also provide coverage for deployed licenses that includes software maintenance and remote technical support.
Click on the service options below for more detail.
| Remote technical support |
| Software maintenance |
| 8 hour response time |
| 8 x 5 support |
| Signed service agreement |
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 8 x 5 support |
| Signed service agreement |
|
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 24 x 7 support |
| Signed service agreement
|
|
| Support for deployed products on a per unit basis |
| Software maintenance |
| Eight business hour response via remote technical support from Dialogic |