About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements. For PowerMedia XMS Software, you can choose from several options.
Development
If you are a new or existing customer developing applications with PowerMedia XMS Software, the Dialogic Service Agreement can provide assistance with development-related questions while helping you formulate your design and make changes and upgrades.
Coverage for Deployed Product
When you are ready to deploy or want to provide services for fielded products, the Service Agreements below also provide coverage for deployed licenses that includes software maintenance, remote technical support and web technical support
Click on the service options below for more detail.
| Remote technical support |
| Software maintenance |
| 8 hour response time |
| 8 x 5 support |
| Signed service agreement |
| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 8 x 5 support |
| Signed service agreement |
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| Remote technical support |
| Software maintenance |
| Committed response time based on call severity |
| 24 x 7 support |
| Signed service agreement
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| Support for products on a per unit basis |
| Software maintenance |
| Access to on-line web support from Dialogic |
| Support for new customer |
| Software development assistance |
| 8 hours of access to Dialogic Engineers |