Technical Helpweb

The call has been disconnected in the normal way; for example by hanging up a phone or terminating a data connection.

The number you dialled is incorrect.

Check the number and any prefixes you need to access the network if you are connected to a PBX. For more information on which part of the ISDN network is reporting the error, refer to the location code.

Your ISDN service provider’s equipment cannot route the call through the specified network, either because this network does not exist or because it is not compatible with your ISDN service provider’s equipment.

Check the number and any prefixes you need to access the network if you are connected to a PBX.
Check that the type of call you are making (data, voice, fax) can be routed between the ISDN networks serving both you and the destination.  
Check that the Bearer Capabilities of the call are acceptable to the ISDN networks serving both you and the destination.  

For more information on which part of the ISDN network is reporting the error, refer to the location code.

Your ISDN service provider cannot route the call to the specified destination.

Check the number and any prefixes you need to access the network if you are connected to a PBX.
Check that the type of call you are making (data, voice, fax) can be routed between the ISDN networks serving both you and the destination.  
Check that the Bearer Capabilities of the call are acceptable to the ISDN networks serving both you and the destination.
For more information on which part of the ISDN network is reporting the error, refer to the location code.

The remote number you dialed could not be reached.

Check the number and any prefixes you need to access the network if you are connected to a PBX.
Contact your ISDN service provider.
Contact the person responsible for the service (for example, your Internet service provider).

The remote number you dialed could not be reached.

Check the number and any prefixes you need to access the network if you are connected to a PBX.
If you are using a PBX check the configuration of the PBX.
Contact your ISDN service provider.
Contact the person responsible for the service (for example, your Internet service provider).

The call attempt failed because the channel cannot be used.

If you are using a PBX check the configuration of the PBX.
Contact your ISDN service provider.
If you are using a Primary Rate ISDN connection (24 or 30 B-channels) check with your ISDN service provider exactly how many channels are provisioned.

An incoming call is being established.

If you are using a PBX check the configuration of the PBX.
Contact your ISDN service provider if this condition persists.

Your call attempt was blocked. This can happen, for example, if another call has a higher priority than your call.
Wait and try the call again later.
If you are using a PBX (or the remote site that you are connecting to uses a PBX) check the configuration of the PBX.
If the condition persists, contact your ISDN service provider.

Your call attempt was blocked. This can happen, for example, if another call has a higher priority than your call.
Wait and try the call again later.
If you are using a PBX (or the remote site that you are connecting to uses a PBX) check the configuration of the PBX.
If the condition persists, contact your ISDN service provider.

The remote device terminated the connection.
This might or might not indicate an error.
For example, if you requested a callback, then the remote device will disconnect and then call you back; this indicates normal behavior.
The remote device may have disconnected you because your session has been inactive for a some pre-determined time.
If the remote device terminated the connection unexpectedly, contact the person responsible for the service (for example, your Internet service provider) to determine if there is a problem with the remote device. If the device is malfunctioning, ask if you can dial into an alternative device to use the service.

The device you called is busy.

Check the number you are calling.
Wait and try again later.
If the condition persists, contact your ISDN service provider.

The remote device you called did not respond.

This usually indicates a problem with the remote device or application.
Check the number you are calling.
If the remote site that you are connecting to uses a PBX, check the configuration of the PBX.
If the condition persists, contact the person responsible for the service (for example, your Internet service provider).

The remote device did not answer your call.

The remote device or application is probably working properly, it just did not answer your call.
Check the number you are calling.
If the remote site that you are connecting to uses a PBX, check the configuration of the PBX.
If the condition persists, contact the person responsible for the service (for example, your Internet service provider).

The mobile remote device you called is not available (the device has disconnected from the ISDN network).

Contact the person responsible for the service or device.

The remote device rejected your call.

If you configured D-channel callback, this does not indicate an error; the remote device will call you back.
If you did not configure callback, then there might be a problem concerning the service you need to use.
If the remote site that you are connecting to uses a PBX, check the configuration of the PBX.
If the condition persists, contact the person responsible for the service (for example, your Internet service provider).

The ISDN number you dialed is no longer assigned to the remote party you want to call.

Check the number you are calling.
If the remote site that you are connecting to uses a PBX, check the configuration of the PBX.
Contact the person responsible for the service (for example, your Internet service provider) to obtain the new ISDN number.

Your call is being routed to a different ISDN number.

Check the number you are calling.
If the remote site that you are connecting to uses a PBX, check the configuration of the PBX.
Contact your ISDN service provider to determine if you should reconfigure the remote ISDN number.

Your call cannot be successfully routed to the remote party.

Check the number you are calling.
If you are using a PBX (or the remote site that you are connecting to uses a PBX) check the configuration of the PBX.
Contact your ISDN service provider.

The call cannot be completed because there are no available channels.

If another application is using your B-channels, close it to free your B-channels.
If you are not using any other applications, the remote device might be busy. In this case, you should wait and try the call again later.
For more information on which part of the ISDN network is reporting the error, refer to the location code.

Your call could not be completed because there are problems with the ISDN network.

If you are using a PBX, check it.
If the problem persists, contact your ISDN service provider.

The permanent connection was terminated, probably due to equipment failure.

If the problem persists, contact your ISDN service provider.

The permanent connection is fully operational again. (The connection was terminated previously, probably due to equipment failure.)

Your call could not be completed because there is a problem with the ISDN network. The problem is temporary.

Try again later
If the problem persists, contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

Check the number and any prefixes you need to access the network if you are connected to a PBX.
Check that the type of call you are making (data, voice, fax) can be routed between the ISDN networks serving both you and the destination.
Check that the Bearer Capabilities of the call are acceptable to the ISDN networks serving both you and the destination.
For more information on which part of the ISDN network is reporting the error, refer to the location code.

You requested a service that you are not authorized to use (you have not subscribed to this service).

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider to subscribe to the required facility.

You attempted to call the remote device, but the ISDN network does not allow you to make outgoing calls.

Contact your ISDN service provider

The ISDN network does not allow you to receive calls.

Contact your ISDN service provider

You requested a service that you are not authorized to use (you have not subscribed to this service).

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider to subscribe to the required facility.

Your call was not completed because the ISDN network does not support a service you need to use.

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

Check that the type of call you are making (data, voice, fax) is supported by the ISDN network.
If you are using a PBX, check that the type of call you are making (data, voice, fax) is supported by the PBX on your port. Check that the Bearer Capabilities of the call are acceptable to the ISDN network.
If you are using a PBX, check that the Bearer Capabilities of the call are acceptable to the PBX.
You may need to analyse a trace to determine the facility you need to subscribe to.
Contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN network does not support a service you need to use.
- An error occurred (for example, a state synchronization error).

If the problem persists, contact your ISDN service provider.

The connection is attempting to use a channel that is not assigned to you.

If the problem persists, contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN network does not support a service you need to use.
- An error occurred (for example, a state synchronization error).

If the problem persists, contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN network does not support a service you need to use.
- An error occurred (for example, a state synchronization error).

If the problem persists, contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN network does not support a service you need to use.
- An error occurred (for example, a state synchronization error).

If the problem persists, contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN network does not support a service you need to use.
- An error occurred (for example, a state synchronization error).

If the problem persists, contact your ISDN service provider.

Your call was not completed, probably due to one of the following reasons:
- The ISDN number you dialed is incorrect.
- You requested a service that you are not authorized to use (you have not subscribed to this service).
- The remote device is not authorized to use a service that you are using.

Check the number you called.
If the problem persists, contact your ISDN service provider.

The ISDN network ignored or rejected a call request because it is incompatible with the configuration of the remote device or service.
For example, you have tried to make a data call to a phone or fax machine or you have tried to make an analog call to a data-only device.

Check the number you called.
Check the capabilities of the remote device or service
Check the type of call that you are making

Your call was not completed because it did not contain all the information required by the ISDN network.

You may be able to determine the missing information by analyzing a trace.
Contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

- You may be able to obtain more information by analyzing the DiTrace file.
- Contact your ISDN service provider.

Your call was not completed, probably because an error occurred (for example, a state synchronization error).

You should wait and try the call again later.
If the problem persists, contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

- You may be able to obtain more information by analyzing the DiTrace file.
- Contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

- You may be able to obtain more information by analyzing the DiTrace file.
- Contact your ISDN service provider.

Your call was not completed, probably because an error occurred (for example, a state synchronization error).

You should wait and try the call again later.
If the problem persists, contact your ISDN service provider.

Your call was not completed, probably because an error occurred (for example, a state synchronization error).

You should wait and try the call again later.
If the problem persists, contact your ISDN service provider.

Your call was not completed because the ISDN network does not support a service you need to use.

- You may be able to obtain more information by analyzing the DiTrace file.
- Contact your ISDN service provider.